When we accept returns
- Damaged in transit: notify us within 7 days of delivery with photos of packaging and product. Free replacement dispatched.
- Wrong product shipped: notify within 14 days. We arrange free return pickup and correct dispatch, or full refund.
- Order not delivered: after 30 days from dispatch with no tracking movement, we issue a full replacement or refund.
When we cannot accept returns
- Opened blister packs or vials — for health and safety reasons.
- Buyer's remorse or change of dosage decision after delivery.
- Products stored outside recommended conditions after delivery.
Refund timelines
Approved refunds are processed within 5–7 business days back to the card used for the order. Bank posting times vary.
How to start a claim
- Email info@myushealthcare.com with your order reference and reason.
- Attach photos where applicable (damaged packaging, wrong item).
- Our sourcing desk responds within 1 business day with next steps.
Contact
Phone +1 949-506-4055 · Email info@myushealthcare.com